Terms of service – HaveAnna

Please read these Terms and Conditions of Sale carefully before placing an order on our website. By placing an order with us you indicate that you agree to be bound by these terms.

The contract between us

We must receive full payment for the price for the goods that you order at the time of ordering before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence this legally binding contract between us.

Price

The prices payable for goods that you order are as set out in our website.

You are required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our Shipping & Returns page.

Payment

We accept payment with the following credit and debit cards: Visa, Mastercard.

Payments are processed by Stripe. We also accept payment via PayPal which can be used to make secure card payments with or without having a Paypal account. All transactions are encrypted and 100% secure.

Right for you to cancel your contract

You may request a refund and thus cancel your contract with us for the goods you order at any time up to the end of the 14th working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To request a refund, you must notify us via email at info@haveanna.com.

If you have received your order and decide that you wish to return any item, you must notify us within 14 days of receiving your order by emailing our sales team at info@haveanna.com. You will then be instructed to send the relevant products back to our address at your own cost and risk. If you cancel your order but we have already dispatched the goods for delivery you must send the goods back to us at our contact address at your own cost and risk within 10 days of receiving your order.

Once we have received your returned order in it’s original sellable condition, we will refund, any sum debited to us from your credit /debit card, PayPal will be credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. In the event that you qualify for a free gift or special offer with your original order, we reserve the right to require you to return any such gift or additional items in the event of cancellation.

Cancellation by us

We reserve the right to cancel the contract between us if:

1) We have insufficient stock to deliver the goods you have ordered;

2) We do not deliver to your area; or

3) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we cancel your order, we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 working days of the delivery of the goods in question.

If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under either of the clauses above, our only obligation will be, at your option:

1) to make good any shortage or non-delivery;

2) to replace or repair any goods that are damaged or defective; or

3) to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the above clause.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Intellectual and industrial property rights

Haveanna owns the intellectual and industrial property rights of all the elements of www.haveanna.com

Including the trademark, logos, symbols, designs, illustrations, pictures and other items contained on this website. Therefore, any reproduction, distribution, public communication or transformation of the contents is forbidden.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to info@haveanna.com – and all notices from us to you will be displayed on our website.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy which can be found here.

Entire agreement

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.